arcteryx ski clothing
Smith once upon a hell of a time, celebrating 50 years
the north face ski clothing

 

PAYMENTS ACCEPTED

Visa, Visa Delta, Visa Electron, MasterCard, Maestro

Escape 2 Terms & Conditions

Payment

We use PayPal and Cardsave to process all our online payments. They accept all major credit and debit cards and ensure a very high level of security for your payment data, and offer increased buyer protection. You do not need an account prior to making your purchase, but you may need to register with them during the payment process if you have not used them before. Please note that we can only ship goods to the shipping address you provide.

Telephone Orders

We strongly encourage you to place your order via our website, as this gives you a much higher level of security and payment protection. If you still wish to order by phone, please call us on 01608 684320 during our normal opening hours.

Shipping and Handling

FREE Standard 2-3 day Delivery on orders over £40.00
Orders under £40.00 Standard 2-3 day delivery @ £3.30
Express next working day @ £8.00 (Please order by 12 midday)

The following postcodes are charged an extra £10.00 on top of the standard postage cost.

PO30-39, BT, IM, JE, GY, AB37-38, AB41-56, FK19-21, HS1-9, KA27-28, IV1-63, KW1-18, PA20-78, PH15-27, PH49-50, PH30-45, ZE1-3

Urgent orders placed before 12:00 (midday) can be delivered next working day to most addresses within the UK for £8.00. Please note that we are unable to dispatch orders on Saturdays, Sundays and Bank Holidays. Saturday delivery is only available by special arrangement and at extra cost.

We regret that we can only deliver to addresses within the United Kingdom.

Unusually heavy orders delivered to Northern Ireland, Northern Scotland and the Outer Isles may incur additional delivery charges. We will contact you as soon as possible if this will effect your order.
In order to combat card fraud, we may sometimes only be able to deliver goods to a card holders invoice address, even if you have requested delivery to a different (e.g. work) address. We will always contact you if we need to take this precaution.

If paying by PayPal we can only ship orders to the address provided via PayPal. Please ensure you enter the correct delivery information into PayPal whilst completing your payment.

Delivery Time

We always endeavour to dispatch orders the same day, but please allow 3 working days for Standard delivery, and ensure that someone will be available to sign for your parcel when it is delivered. If you require Express (next working day) delivery, we would recommend calling us on 01608 684320 so we can give you the most up-to-date stock information.

To ensure next day delivery, all Express orders must be placed by 12 noon.

• Urgent orders placed before 12:00 (midday) can be delivered next working day to most addresses within the UK for £8.00. Please note that we are unable to dispatch orders on Saturdays, Sundays and Bank Holidays. Saturday delivery is only available by special arrangement and at extra cost.
• We regret that we can only deliver to addresses within the United Kingdom.
• Unusually heavy orders delivered to Northern Ireland, Northern Scotland and the Outer Isles may incur additional delivery charges. We will contact you as soon as possible if this will effect your order.
• In order to combat card fraud, we may sometimes only be able to deliver goods to a card holders invoice address, even if you have requested delivery to a different (e.g. work) address. We will always contact you if we need to take this precaution.
• We regret that we can only ship orders to the address provided via PayPal. Please ensure you enter the correct delivery information into PayPal whilst completing your payment.

Returns Policy

Products returned for exchange or refund under our 14-day satisfaction guarantee must be returned in 'as new' condition - unused, with all the original manufactures packaging and labels. Please contact us via the link at the bottom of our website for the returns address or click below. If you have any questions, then please do contact us.

The buyer is responsible for the cost of returning the item. Your refund including basic delivery costs (if any) will normally be processed and an email sent as soon as escape 2 has received your return, legally we have a maximum of 14 days to refund your payment using the same means as the initial transaction.

Please note that for safety reasons, we are unable to accept returned climbing equipment.

Out Of Stock Products

If your wish to purchase a product which is out of stock, please contact us for availability. As soon as the item is back in stock, we will happily reserve it for you.

Tax Charges

All prices include VAT at the current 20% rate. We regret that we are unable to supply goods VAT free.

Condition Of Goods

All products offered for sale on this site are new, unless specifically stated. Please be aware that most items will have been removed from it's packaging, products supplied in boxes may have been opened, and footwear may have been tried to check that there are no faults. We always inspect all orders prior to dispatch to ensure they are complete.

Complaints

Escape 2 hope and try very hard to exceed your expectations but if we have not then please contact us either by phone on 01608 684320 or email shop@escape2.co.uk if for any reason you are still not happy then please view the following website

https://webgate.ec.europa.eu/odr/main/?event=main.home.show

Price Match Policy

We will always do our best to match our competitors prices and discounts. If you have seen a product cheaper elsewhere, then please contact email or phone us on 01608 684320 to see what we can offer. Sorry - we can only price match at the time of purchase and not retrospectively.

Guarantee

All of our products come with a 14-day satisfaction guarantee. If you are unhappy with any product purchased from us, please return it in a new and unused condition, for a replacement or full refund. Please note that postage costs are not refundable, and that for safety reasons we are unable to accept returned climbing equipment.

If a product should fail due to defects in materials or workmanship, please return it to us in a clean and dry condition for inspection. Genuinely faulty products will be repaired or replaced as quickly as possible. Damage due to excessive wear, the natural breakdown of materials, or accidental damage are not covered, but can often be repaired for a reasonable charge. Please note that the cost of return postage is not refundable.

Knives

We do not supply knives, multitools, or other sharply pointed items to anyone under the age of 18. Proof of age will be required.

Product Photos And Descriptions

Product descriptions and specifications are correct to the best of our knowledge. All weights and dimensions are approximate. If you spot any inaccuracies or mistakes, then please let us know so that we can put it right. We always try to represent product colours as accurately as possible, but in practice this is very difficult, if not impossible - a product photo which appears to be a good colour match on our computer screen will more than likely look different on your particular combination of computer, screen and operating system.

Disclaimer (for those who need to be told)

• Many outdoor activities, including (but not limited to) climbing, scrambling, mountaineering, hill walking and kayaking, are potentially dangerous, and participation may lead to injury or even death.
• All advice and information on this site is provided in good faith and is correct to the best of our knowledge.
• Escape2 can not, however, be held responsible for any loss, damage, or injury sustained directly or indirectly as a result of following (or misinterpreting) any advice given by escape 2 or it's employees.

Please be sensible - our advice is not a substitute to proper training from a qualified instructor.

LATEST PRODUCTS
NEW
Gift Voucher

Gift Voucher£5.00  -  £130.00

Arcteryx AR 395a Climbing Harness

Arcteryx AR 395a Climbing Harness£119.99   £99.99

The North Face Womens APEX Flex Shell GTX Jacket

The North Face Womens APEX Flex Shell GTX Jacket£199.99   £169.99

Arcteryx Alpha FL 30 Backpack

Arcteryx Alpha FL 30 Backpack£139.99   £124.99

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Arcteryx Alpha FL 45 Backpack

Arcteryx Alpha FL 45 Backpack£149.99   £134.99

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Arcteryx Cierzo 18 Backpack

Arcteryx Cierzo 18 Backpack£59.99   £53.99

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Arcteryx Cierzo 28 Backpack

Arcteryx Cierzo 28 Backpack£79.99   £69.99

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Arcteryx Maka 2 Hip Pack

Arcteryx Maka 2 Hip Pack£29.99   £26.99

  (1)

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Arcteryx Mens Atom SL Hoody

Arcteryx Mens Atom SL Hoody£159.99   £139.99

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The North Face Boys Zipline Jacket

The North Face Boys Zipline Jacket£49.99   £42.50

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more colours available OTHER COLOURS

The North Face APEX Flex Shell GTX Jacket

The North Face APEX Flex Shell GTX Jacket£199.99   £169.99

The North Face Boys Thermoball Jacket

The North Face Boys Thermoball Jacket£99.99   £89.99

FEATURED REVIEWS
Rating:  
Fantastic personal customer service like it used to be
Thursday, 15 June 2017  |  Tessa

Great price, prompt delivery, excellent communication and a hand written note to boot-how buying online should be!


Rating:  
Great trousers
Wednesday, 7 June 2017  |  Susan

Superb trousers these. Perfect for summer hikes as hey keep you cool but also great in showers as the rain seems to just stand off the fabric. Excellent speedy service from escape2. Thankyou!


Rating:  
Great price, excellent service
Sunday, 4 June 2017  |  Tim

Gear arrived quickly. There was a problem with another part of the order, but Escape2 were very quick to respond and fix the problem. Very happy with the service, would definitely shop at Escape2 again.


Rating:  
Not disappointed
Tuesday, 30 May 2017  |  Sue

The only thing I was slightly worried about was whether the size was going to be right for my 11yr son. Its perfect and he looks great in the colours. Thank you for the handwritten message too -there is a human being at the end of the order!


Rating:  
Awesome gloves
Sunday, 21 May 2017  |  Mike

Keep your hands warm and dry in the coldest Scottish conditions. Great product


Rating:  
Great jacket
Wednesday, 17 May 2017  |  Louise

The jacket is just what I was looking for. Great price, excellent service, parcel arrived quickly. My son said it zips up a different way to his other coats but it is a boys on the label, unsure why this is?


Rating:  
Excellent product
Tuesday, 16 May 2017  |  Katie

Fabulous fit gorgeous colour


Rating:  
Great product
Tuesday, 16 May 2017  |  Sophie

I bought this jacket to replace my old one, I love the great hood, the little weight of the jacket and the colour
Great customer service from Escape2 too


Rating:  
Excellent
Wednesday, 10 May 2017  |  Stephen

Bought this North Face jacket for my 9 year old son. Excellent price and prompt delivery. The jacket is exactly what you would expect from North Face, quality.


Rating:  
rucksack
Thursday, 4 May 2017  |  Morven

Excellent product and lovely personal service. My nephew loved it