arcteryx ski clothing
Smith once upon a hell of a time, celebrating 50 years
the north face ski clothing

 

PAYMENTS ACCEPTED

Visa, Visa Delta, Visa Electron, MasterCard, Maestro

Escape 2 Returns Information

We really hope you're happy with your order, but if not, here's how to return it:Package up the item(s)

Pack up your item(s) securely. Ensuring that the package is smaller, this will generally reduce the cost of postage.

Include your Escape2 invoice within the parcel

Including a copy of the relevant Escape2 invoice inside the parcel ensures that we can process your return as swiftly as possible. We will presume that you require a refund, unless you state otherwise. Escape2 invoices are printed on recyclable paper, so they don't include a returns label.

Only unused, 'as new' returns accepted

Products returned for exchange or refund under our 14-day* satisfaction guarantee must be returned and received by us in 'as new' condition - unused, unmarked in any way, free from strong odors (eg. smoke/cooking smells), and with all original manufacturer's packaging and labels still attached, as supplied. Please ensure all zips are done up, and any adjustable elements are returned in their original position, as supplied.

Returns Address

Label your parcel appropriately with our Returns Address:

Escape 2 - Returns
Hermitage Farm
Canon Pyon
Hereford 
HR4 8NN

Send the parcel using a 'Signed For' Service

We recommend sending your parcel back to us via one of the following delivery companies who offer either a 'Track and Trace' or 'Signature on Delivery' service with an appropriate level of insurance, because you are responsible for the item until we receive it:

 

royal mailapc overnight delivery

 

Refunds

Refunds of 'as new' products (as described above) will usually be processed, and a confirmation email sent, as soon as Escape2 has received your return - although, due to banking practice, it can take a number of days for the funds to appear in your account. Legally we have a maximum of 14 days to refund your payment using the same means as the initial transaction.

International Returns

The buyer is responsible for the full cost of returning the item, which may also include Tax & Import Duty. We highly recommend investigating the likely cost of such before returning any items.

Exchanges

If the item you've ordered is not quite right, and you wish to exchange it for another size, or a different product, we recommend placing a new order for that item, as soon as you can, in order to secure items before they sell out. Then, return the one not required, as above, for a refund.

Contact us for further assistance

If you need to contact us for any reason, please either reply to the Order Confirmation email we sent you at the time of ordering, fill out the form below, or call us on 01432 761488, and we will respond as soon as we can.

No climbing equipment can be returned

Please note that for safety reasons, we are unable to accept returned climbing equipment.

LATEST PRODUCTS
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The North Face Goldmill Parka

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The North Face Snoga Womens Ski Pants

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The North Face Women's Montana Gore-Tex Mitt

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Salomon Native Gloves Womens

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Salomon Native Mitten Womens

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Salomon Propeller Dry Mens Ski Gloves

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£159.99   £109.99

The North Face Chakal Pant

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£199.99   £169.99  (1)

The North Face Kids Snowquest Suspender Plus Trouser

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£89.99   £69.99

The North Face Lenado Womens Ski Pants

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The North Face Neck Gaiter

£21.99   £19.99  (1)

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£29.99   £24.99

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Arcteryx Kyanite Jacket

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£139.99   £99.99  (3)

Hestra CZone Powder Female Gloves

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£79.99   £71.99  (1)

Hestra CZone Powder Female Mitt

£79.99   £71.99  (2)

Salomon Brilliant Jacket Womens

£299.99   £189.99

Salomon Extend Go-to-Snow Gearbag

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£99.99   £84.99

Salomon Fantasy Jacket Women's

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£259.99   £179.99  (3)

FEATURED REVIEWS
Rating:  
Salomon Icefrost jkt
Tuesday, 17 March 2020  |  Andrew

What an excellent service! I only ordered the jacket yesterday afternoon and itís already arrived today at 2 pm. I originally found the jacket in the Ellis Brigham Sale, but have purchased it from escape2 £45 cheaper. The invoice even has a hand written message thanking me for the purchase and wishing me happy skiing. Canít wait to try it out next year if weíre able to go by then🤞


Rating:  
Arcíteryx LT Hoody
Sunday, 8 March 2020  |  Ken

Excellent jacket worn worn first time yesterday in testing conditions very impressed. Great company to deal with and best price around thank you.


Rating:  
Lovely jacket ...great service.
Thursday, 20 February 2020  |  Pauline

The jacket is lovely...fits well..
and love the colour.
Order and delivery great ...lovely personal touch receiving a hand written note ..wishing me a 'happy skiing holiday.


Rating:  
Fantastic purchase
Monday, 17 February 2020  |  Donna

Excellent product, quick delivery and a nice personal touch on the invoice with a handwritten thank you note.


Rating:  
Mrs
Friday, 31 January 2020  |  Emma

love my new ski pants perfect fit, cant wait to put them to use on the slopes. Thank you. Great service too.


Rating:  
Excellent
Thursday, 30 January 2020  |  Fergus

Fantastic product
Brilliant customer service
Arrived fast


Rating:  
North Face Jacket
Thursday, 23 January 2020  |  Sarah

Son very pleased - lovely jacket! Great service and delivery!


Rating:  
Mens coats are good for women too!
Monday, 20 January 2020  |  Lisa

I am a size 18 and I wanted a ski jacket quite quickly. I learnt that the salomon was a bit on the small size so opted to try the mens north face jacket. Large was big enough for my size if you like it fitted, xl, if you like it looser. cant wait to try it out on the slopes and this company was great.


Rating:  
Happy customer
Monday, 20 January 2020  |  Teresa

Very happy with the service and the product is great quality and exactly as I hoped.


Rating:  
Nice Jacket, come up slightly larger
Thursday, 16 January 2020  |  Derek

I used to buy large North Face gear but felt it was slightly too big for me. After trying on another ski jacket in a store I found that medium is a better fit for me, especially with ski gear.

Other than that it's a great jacket, warm with plenty of features and feels like it should last for more than 1 season.... Can't wait to hit the slopes