arcteryx ski clothing
Smith once upon a hell of a time, celebrating 50 years
the north face ski clothing

 

PAYMENTS ACCEPTED

Visa, Visa Delta, Visa Electron, MasterCard, Maestro

Escape 2 Returns Information

We really hope you're happy with your order, but if not, here's how to return it:

Christmas Returns

Please return unsuitable Christmas gifts by the 16th January 2019.

Package up the item(s)

Pack up your item(s) securely. Ensuring that the package is smaller, this will generally reduce the cost of postage.

Include your Escape2 invoice within the parcel

Including a copy of the relevant Escape2 invoice inside the parcel ensures that we can process your return as swiftly as possible. We will presume that you require a refund, unless you state otherwise. Escape2 invoices are printed on recyclable paper, so they don't include a returns label.

Only unused, 'as new' returns accepted

Products returned for exchange or refund under our 14-day* satisfaction guarantee must be returned and received by us in 'as new' condition - unused, unmarked in any way, free from strong odors (eg. smoke/cooking smells), and with all original manufacturer's packaging and labels still attached, as supplied. Please ensure all zips are done up, and any adjustable elements are returned in their original position, as supplied.

Returns Address

Label your parcel appropriately with our Returns Address:

Escape 2 - Returns
Hermitage Farm
Canon Pyon
Hereford 
HR4 8NN

Send the parcel using a 'Signed For' Service

We recommend sending your parcel back to us via one of the following delivery companies who offer either a 'Track and Trace' or 'Signature on Delivery' service with an appropriate level of insurance, because you are responsible for the item until we receive it:

 

royal mailapc overnight delivery

 

Refunds

Refunds of 'as new' products (as described above) will usually be processed, and a confirmation email sent, as soon as Escape2 has received your return - although, due to banking practice, it can take a number of days for the funds to appear in your account. Legally we have a maximum of 14 days to refund your payment using the same means as the initial transaction.

International Returns

The buyer is responsible for the full cost of returning the item, which may also include Tax & Import Duty. We highly recommend investigating the likely cost of such before returning any items.

Exchanges

If the item you've ordered is not quite right, and you wish to exchange it for another size, or a different product, we recommend placing a new order for that item, as soon as you can, in order to secure items before they sell out. Then, return the one not required, as above, for a refund.

Contact us for further assistance

If you need to contact us for any reason, please either reply to the Order Confirmation email we sent you at the time of ordering, fill out the form below, or call us on 01432 761488, and we will respond as soon as we can.

No climbing equipment can be returned

Please note that for safety reasons, we are unable to accept returned climbing equipment.

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FEATURED REVIEWS
Rating:  
Arc'teryx thorium jacket
Wednesday, 16 January 2019  |  Brian

Excellent quality and service.


Rating:  
Excellent jacket
Tuesday, 15 January 2019  |  Mat

Escape2 delivered very fast and for a very competitive price. The jacket is great-I use it for skiing and boarding. Just the right amount of insulation to allow you to use just a base layer. Have used it this week in full on blizzard with hood over my helmet, worked a treat.


Rating:  
Thorium AR
Friday, 11 January 2019  |  Robert

Amazing product - and great service from escape2 - I would thoroughly recommend buying from here


Rating:  
Simply the best
Friday, 11 January 2019  |  Ryan

Excellent product at a very good price. Delivered exactly on time.


Rating:  
Definitely would recommend.
Monday, 7 January 2019  |  Ash

I was skeptical given the price but when it arrived I saw it was legitimate and considerably cheaper than retail price.


Rating:  
Comfortable and cosy
Tuesday, 1 January 2019  |  Laura

Lovely mittens, simple yet stylish. The slimline design means your hands donít look huge in the way that other ski mitts can. The Hestra size guide was spot on too.


Rating:  
Great product and great service
Thursday, 27 December 2018  |  Brett

I ordered this jacket for my wife for Xmas to replace her existing ski jacket. The jacket arrived promptly and in perfect condition. She loves it and as usual with Arcíteryx, the quality, the fit and feel and the look are all excellent.
I must admit, I wasn't aware of Escape 2 until I Googled for some ski kit and they came up. As a result of the choice of products available, the ease of ordering and delivery and the hand written note in the package by Jan thanking us for our order, I'm already looking at another order soon.

Would certainly recommend and use again.


Rating:  
North face mossbud coat
Wednesday, 26 December 2018  |  Tammy

Beautiful coat


Rating:  
Very pleased
Wednesday, 26 December 2018  |  Sue

Excellent service, good quality top bought as a gift and the recipient was very pleased


Rating:  
Atom Jacket
Tuesday, 25 December 2018  |  Gaynor

Excellent jacket and very good service from escape2. Very pleased