arcteryx ski clothing
Smith once upon a hell of a time, celebrating 50 years
the north face ski clothing

 

PAYMENTS ACCEPTED

Visa, Visa Delta, Visa Electron, MasterCard, Maestro

Escape 2 Returns Information

We really hope you're happy with your order, but if not, here's how to return it:

Package up the item(s)

Pack up your item(s) securely. Ensuring that the package is smaller, this will generally reduce the cost of postage.

Include your Escape2 invoice within the parcel

Including a copy of the relevant Escape2 invoice inside the parcel ensures that we can process your return as swiftly as possible. We will presume that you require a refund, unless you state otherwise. Escape2 invoices are printed on recyclable paper, so they don't include a returns label.

Only unused, 'as new' returns accepted

Products returned for exchange or refund under our 14-day* satisfaction guarantee must be returned and received by us in 'as new' condition - unused, unmarked in any way, free from strong odors (eg. smoke/cooking smells), and with all original manufacturer's packaging and labels still attached, as supplied. Please ensure all zips are done up, and any adjustable elements are returned in their original position, as supplied.

Returns Address

Label your parcel appropriately with our Returns Address:

Escape 2 - Returns
Hermitage Farm
Canon Pyon
Hereford 
HR4 8NN

Send the parcel using a 'Signed For' Service

We recommend sending your parcel back to us via one of the following delivery companies who offer either a 'Track and Trace' or 'Signature on Delivery' service with an appropriate level of insurance, because you are responsible for the item until we receive it:

 

royal mailapc overnight delivery

 

Refunds

Refunds of 'as new' products (as described above) will usually be processed, and a confirmation email sent, as soon as Escape2 has received your return - although, due to banking practice, it can take a number of days for the funds to appear in your account. Legally we have a maximum of 14 days to refund your payment using the same means as the initial transaction.

International Returns

The buyer is responsible for the full cost of returning the item, which may also include Tax & Import Duty. We highly recommend investigating the likely cost of such before returning any items.

Exchanges

If the item you've ordered is not quite right, and you wish to exchange it for another size, or a different product, we recommend placing a new order for that item, as soon as you can, in order to secure items before they sell out. Then, return the one not required, as above, for a refund.

Contact us for further assistance

If you need to contact us for any reason, please either reply to the Order Confirmation email we sent you at the time of ordering, fill out the form below, or call us on 01432 761488, and we will respond as soon as we can.

No climbing equipment can be returned

Please note that for safety reasons, we are unable to accept returned climbing equipment.

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FEATURED REVIEWS
Rating:  
Great product. Good delivery
Thursday, 8 August 2019  |  Helen

Came promptly . Happy with purchase 👍🏻


Rating:  
Arcteryx belt
Wednesday, 24 July 2019  |  Edward

Fast and efficient delivery, nice personal touch on the invoice


Rating:  
Salomon side 25 backpack
Monday, 22 July 2019  |  Jonathan

I use a backpack for the commute to work involving a train and bike. This item is a good size, sufficient for most items you would need everyday, with some spare space. It's well made and looks like it will last. Perhaps most importantly it's comfortable to wear. Fast delivery from Escape 2 with decent tracking - would buy again.


Rating:  
Just what I was looking for
Monday, 1 July 2019  |  Henry

I take pride in finding the right jacket for the right job. Some for -15c, some for walking the dogs etc. This jacket is amazing. I’ve not thoroughly tested it but I can tell it’s design and materials meet a certain standard above most. I know that I will love testing this in different climates and conditions with layers.

The one “issue” is the length of the arms, but this is intentional by design so you have complete arm movement without restrictions. This requires use of the Velcro wrist straps. This is an AR jacket and I believe there’s more casual designs if needed.
It’s as perfect as I expected, even the colour (conifer.) The service was fast and I love the personnel note.

Thank you,

Henry


Rating:  
Lost ...and found again. Sort of.
Tuesday, 11 June 2019  |  Mair

I bought this jacket for a January New York trip and it was just perfect. I used it as a mid-layer and it kept me toastie warm under a warm coat. Excellent weight and warmth in cool british spring. Chic too - dark Navy logo so no flash - just style! Then last month I left it behind on the train and sadly but unsurprisingly it was never found or returned. I was so pleased to find it again on the Escape 2 but a size smaller. I had no option but to drop a size myself. It was worth it.


Rating:  
Love this jacket!
Tuesday, 7 May 2019  |  Wendy

Have been looking for the perfect jacket for a couple of years and at last found it! It felt right as soon as I put it on. Lightweight but warm and feels luxurious. Thanks Escape2 - will be back for more!


Rating:  
Fab!
Friday, 3 May 2019  |  Helen

Super speedy service with nice touch of a hand written note inside the package - good price and jacket looks great - size large perfect for slim, 6ft son (these jackets seem to run a bit smaller than other brands, hence we ordered large & not medium). Really good shade of yellow - not neon and not mustard, just a spot on really bright yellow! Will definitely use Escape 2 again. Thanks!


Rating:  
Excellent
Thursday, 2 May 2019  |  William

An excellent jacket at an excellent price delivered in good time.


Rating:  
THE NORTH FACE MOUNTAIN LIGHT II SHELL JACKET
Tuesday, 23 April 2019  |  Daniel

Great jacket for warmer months, also put a fleece under and works all year round


Rating:  
Hestra gauntlets
Tuesday, 23 April 2019  |  Brian

Beautiful gloves but
too bulky for bicycling. Unfortunately I had to return them.