arcteryx ski clothing
Smith once upon a hell of a time, celebrating 50 years
the north face ski clothing

 

PAYMENTS ACCEPTED

Visa, Visa Delta, Visa Electron, MasterCard, Maestro

Escape 2 Returns Information

We really hope you're happy with your order, but if not, here's how to return it:

Christmas Returns

Please return unsuitable Christmas gifts by the 16th January 2019.

Package up the item(s)

Pack up your item(s) securely. Ensuring that the package is smaller will generally reduce the cost of postage.

Include your Escape2 invoice within the parcel

Including a copy of the relevant Escape2 invoice inside the parcel ensures that we can process your return as swiftly as possible. We will presume that you require a refund, unless you state otherwise. Escape2 invoices are printed on recyclable paper, so they don't include a returns label.

Only unused, 'as new' returns accepted

Products returned for exchange or refund under our 14-day* satisfaction guarantee must be returned and received by us in 'as new' condition - unused, unmarked in any way, free from strong odors (eg. smoke/cooking smells), and with all original manufacturer's packaging and labels still attached, as supplied. Please ensure all zips are done up, and any adjustable elements are returned in their original position, as supplied.

Returns Address

Label your parcel appropriately with our Returns Address:

Escape 2 - Returns
Holmesdale
Whichford
Shipston on Stour
Warwickshire
CV36 5PG

Send the parcel using a 'Signed For' Service

We recommend sending your parcel back to us via one of the following delivery companies who offer either a 'Track and Trace' or 'Signature on Delivery' service with an appropriate level of insurance, because you are responsible for the item until we receive it:

 

royal mailapc overnight deliverycollectplus delivery

 

Refunds

Refunds of 'as new' products (as described above) will usually be processed, and a confirmation email sent, as soon as Escape2 has received your return - although, due to banking practice, it can take a number of days for the funds to appear in your account. Legally we have a maximum of 14 days to refund your payment using the same means as the initial transaction.

International Returns

The buyer is responsible for the full cost of returning the item, which may also include Tax & Import Duty. We highly recommend investigating the likely cost of such before returning any items.

Exchanges

If the item you've ordered is not quite right, and you wish to exchange it for another size, or a different product, we recommend placing a new order for that item, as soon as you can, in order to secure items before they sell out. Then, return the one not required, as above, for a refund.

Contact us for further assistance

If you need to contact us for any reason, please either reply to the Order Confirmation email we sent you at the time of ordering, fill out the form below, or call us on 01608 684320, and we will respond as soon as we can.

Collect+ Link

Collect+ returns link.

No climbing equipment can be returned

Please note that for safety reasons, we are unable to accept returned climbing equipment.

LATEST PRODUCTS
NEW
Peak Performance Anima Girls Ski Jacket

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£179.99   £159.99

NEW
Peak Performance Anima Jacket 2019

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£299.99   £269.99

NEW
Peak Performance Maroon Pant

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£259.99   £229.99

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Peak Performance Maroon Race Jacket

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£349.99   £314.99

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Peak Performance Maroon Jacket 2019

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£299.99   £269.99

Arcteryx Shashka Jacket

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£499.99   £449.99

NEW
Arcteryx Rise Toque Hat

£24.99   £19.99

NEW
Peak Performance Frost Down Hooded Jacket

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£259.99   £229.99  (2)

NEW
Peak Performance Rider Belt

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£34.99

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Arcteryx Crest Toque

£24.99   £19.99

NEW
Hestra Heavy Merino Wool Liner

£32.99

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Salomon Propeller Dry Mens Ski Gloves

£64.99   £59.99

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Salomon Propeller GTX Ski Glove

£89.99   £79.99

NEW
The North Face Ski Tuke V

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£29.99   £24.99

NEW
The North Face Womens Warm L/S Zip Neck

£49.99   £39.99

NEW
The North Face Aconcagua Down Hoodie Boy's 2019

more colours available OTHER COLOURS

£109.99   £99.99

NEW
The North Face Boys Chakal Insulated Jacket

£159.99   £139.99

NEW
The North Face Boys Chakal Ski Pant

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£109.99   £99.99

NEW
The North Face Garner Triclimate Jacket

more colours available OTHER COLOURS

£289.99   £259.99

NEW
The North Face Powder Guide Jacket

£479.99   £419.99  (1)

NEW
The North Face Thermoball Snow Triclimate Jacket

£329.99   £299.99

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The North Face Lenado Womens Ski Pants 2019

more colours available OTHER COLOURS

£199.99   £179.99

NEW
The North Face Presena Womens Ski Pants 2019

more colours available OTHER COLOURS

£159.99   £142.99

NEW
Arcteryx Fernie Toque

£24.99   £19.99

Arcteryx Sentinel Pant Women's

£409.99   £359.99

Arcteryx Stinger Pant

more colours available OTHER COLOURS

£409.99   £364.99  (1)

NEW
Arcteryx Cerium SV Hoody

£424.99   £379.99

Arcteryx Sentinel Jacket

£464.99   £414.99

NEW
The North Face Chavanne Pant

£129.99   £119.99

FEATURED REVIEWS
Rating:  
Excellent layering piece.
Tuesday, 20 November 2018  |  Chris

This is an excellent layering piece. I have used it in our 'wonderful' Scottish climate for hiking and found it to be the perfect attribute to the layering system. On the hill, in typical autumn/winter conditions, I use it with a Polartech Powerdry baselayer and it worked very well during the steeper more difficult sections without being too warm. The quality and fit is usual Arc'teryx excellence. Slim fit but definitely room for winter baselayers. I have the Atom SL jacket too, which I use on top for extra protection/insulation when exposed to the elements up on the plateau. This proved to be a great combination. Beads the drizzle well, resists most of the wind and the side panels keep enough ventilation for difficult to beat temperature regulation. Very highly recommended, would definitely buy again. Only point of note, It is very slightly 'roomier' than the SL jacket, I may have fitted into a small for a closer fit or with the medium I could at least wear two layers underneath. Otherwise this will be my go-to set up from now on. This renders most of my other gear redundant it is that good. Big thanks to Escape2 staff for helping me get both Atom SL jacket and Vest, awesome, exactly what I needed.


Rating:  
The North Face Andes Jacket
Monday, 19 November 2018  |  Kelly

I bought this jacket for my 14 year old daughter. Despite it saying boys, it is also suitable for girls. A lovely warm jacket that is very much on trend at the moment. Her twin brother now wants one too! It originally arrived promptly but as I was not in a calling card was left. It was then quite tricky to have it redelivered-this was an issue with APC and not escape2. Once in receipt of the jacket it was nicely packaged and with a personal message on the invoice which was a lovely touch!
I would definitely order another one for my son if delivery was with Royal Mail, which can be collected from local sorting office if I am not in.


Rating:  
The north face thermoball jacket
Monday, 19 November 2018  |  Allison

Jacket lovely & cosy, well pleased, looks great on


Rating:  
THE NORTH FACE BOYS ANDES DOWN JACKET
Friday, 16 November 2018  |  Rebecca

description and sizing accurate. Arrived promptly.


Rating:  
Great service all round 👍👍👍
Friday, 16 November 2018  |  Gary

Fast easy reliable service

Many thanks


Rating:  
The North Face Boys Andes Down Jacket
Thursday, 15 November 2018  |  Louise

Great item and lots of choice. The service was very good, Alan offered superb customer service in relation to ensuring our order arrived safely. I would definitely use escape2 again.


Rating:  
I love this
Thursday, 15 November 2018  |  Aneta

Perfect. Comfortable


Rating:  
Chakal Pants
Wednesday, 14 November 2018  |  Jenny

Excellent - really pleased with the purchase and I loved the personal note from the sales team. Thank you


Rating:  
Awesome kit
Monday, 12 November 2018  |  Marcus

OK so I havenít actually worn this yet but the construction, quality, size and style are awesome


Rating:  
The North Face Medium Bass Camp Duffel
Monday, 12 November 2018  |  Niki

Swift transaction and delivery of this genuine item. Lovely colour. Good size for carrying ALL my kit, Works well using straps as a backpack while cycling. Love it.
Very happy with whole procedure.