arcteryx ski clothing
Smith once upon a hell of a time, celebrating 50 years
the north face ski clothing

 

PAYMENTS ACCEPTED

Visa, Visa Delta, Visa Electron, MasterCard, Maestro

Escape 2 Returns Information

CHRISTMAS Returns

Returns for the Christmas period are extended as follows.
Purchases from 15th November 2019 until 24th December 2019 have an extended return date of 14th January 2020.

We really hope you're happy with your order, but if not, here's how to return it:

Package up the item(s)

Pack up your item(s) securely. Ensuring that the package is smaller, this will generally reduce the cost of postage.

Include your Escape2 invoice within the parcel

Including a copy of the relevant Escape2 invoice inside the parcel ensures that we can process your return as swiftly as possible. We will presume that you require a refund, unless you state otherwise. Escape2 invoices are printed on recyclable paper, so they don't include a returns label.

Only unused, 'as new' returns accepted

Products returned for exchange or refund under our 14-day* satisfaction guarantee must be returned and received by us in 'as new' condition - unused, unmarked in any way, free from strong odors (eg. smoke/cooking smells), and with all original manufacturer's packaging and labels still attached, as supplied. Please ensure all zips are done up, and any adjustable elements are returned in their original position, as supplied.

Returns Address

Label your parcel appropriately with our Returns Address:

Escape 2 - Returns
Hermitage Farm
Canon Pyon
Hereford 
HR4 8NN

Send the parcel using a 'Signed For' Service

We recommend sending your parcel back to us via one of the following delivery companies who offer either a 'Track and Trace' or 'Signature on Delivery' service with an appropriate level of insurance, because you are responsible for the item until we receive it:

 

royal mailapc overnight delivery

 

Refunds

Refunds of 'as new' products (as described above) will usually be processed, and a confirmation email sent, as soon as Escape2 has received your return - although, due to banking practice, it can take a number of days for the funds to appear in your account. Legally we have a maximum of 14 days to refund your payment using the same means as the initial transaction.

International Returns

The buyer is responsible for the full cost of returning the item, which may also include Tax & Import Duty. We highly recommend investigating the likely cost of such before returning any items.

Exchanges

If the item you've ordered is not quite right, and you wish to exchange it for another size, or a different product, we recommend placing a new order for that item, as soon as you can, in order to secure items before they sell out. Then, return the one not required, as above, for a refund.

Contact us for further assistance

If you need to contact us for any reason, please either reply to the Order Confirmation email we sent you at the time of ordering, fill out the form below, or call us on 01432 761488, and we will respond as soon as we can.

No climbing equipment can be returned

Please note that for safety reasons, we are unable to accept returned climbing equipment.

LATEST PRODUCTS
NEW
Arcteryx Covert 1/2 Zip

more colours available OTHER COLOURS

£119.99   £99.99

NEW
Arcteryx Fission SV Glove

£159.99   £144.99  (1)

Salomon Native Gloves Womens

more colours available OTHER COLOURS

£94.99   £79.99

Salomon Native Mitten Womens

more colours available OTHER COLOURS

£94.99   £79.99  (2)

Salomon Propeller Dry Mens Ski Gloves

more colours available OTHER COLOURS

£69.99   £59.99

Smith I/O Mag Goggles

more colours available OTHER COLOURS

£229.99   £199.99

Smith Mission MIPS Ski Helmet

more colours available OTHER COLOURS

£129.99   £109.99  (1)

Smith Quantum Helmet

more colours available OTHER COLOURS

£269.99   £209.99

Smith Vantage MIPS Ski Helmet

more colours available OTHER COLOURS

£219.99   £189.99  (1)

The North Face Boys Chakal Insulated Jacket

£159.99   £119.99

The North Face Chakal Pant

more colours available OTHER COLOURS

£199.99   £169.99  (1)

The North Face Kids Snowquest Suspender Plus Trouser

more colours available OTHER COLOURS

£89.99   £79.99

The North Face Lenado Womens Ski Pants

more colours available OTHER COLOURS

£199.99   £169.99

The North Face Neck Gaiter

£21.99   £19.99  (1)

The North Face Presena Pant

more colours available OTHER COLOURS

£159.99   £139.99

The North Face Presena Womens Ski Pants

more colours available OTHER COLOURS

£159.99   £139.99

The North Face Ski Tuke V

more colours available OTHER COLOURS

£29.99   £24.99

The North Face Youth Snowquest Plus Jacket

more colours available OTHER COLOURS

£124.99   £99.99  (1)

Arcteryx Kyanite Jacket

more colours available OTHER COLOURS

£139.99   £129.99  (3)

Hestra CZone Powder Female Gloves

more colours available OTHER COLOURS

£79.99   £71.99  (1)

Hestra CZone Powder Female Mitt

£79.99   £71.99  (2)

Salomon Brilliant Jacket Womens

£199.99  -  £239.99

Salomon Extend Go-to-Snow Gearbag

more colours available OTHER COLOURS

£99.99   £84.99

Salomon Fantasy Jacket Women's

more colours available OTHER COLOURS

£179.99  -  £199.99  (3)

Salomon Icemania Pant 2019

more colours available OTHER COLOURS

£174.99   £129.99

Salomon QST 12 Ski Backback

£89.99  (1)

Salomon Stormseason Ski Pant Women's

more colours available OTHER COLOURS

£129.99   £99.99

Salomon Brilliant Jacket

more colours available OTHER COLOURS

£319.99   £239.99  (6)

Salomon Icefrost Jacket

more colours available OTHER COLOURS

£349.99   £309.99

Salomon Icespeed Jacket

more colours available OTHER COLOURS

£259.99  -  £299.99  (1)

FEATURED REVIEWS
Rating:  
Mens coats are good for women too!
Monday, 20 January 2020  |  Lisa

I am a size 18 and I wanted a ski jacket quite quickly. I learnt that the salomon was a bit on the small size so opted to try the mens north face jacket. Large was big enough for my size if you like it fitted, xl, if you like it looser. cant wait to try it out on the slopes and this company was great.


Rating:  
Happy customer
Monday, 20 January 2020  |  Teresa

Very happy with the service and the product is great quality and exactly as I hoped.


Rating:  
Nice Jacket, come up slightly larger
Thursday, 16 January 2020  |  Derek

I used to buy large North Face gear but felt it was slightly too big for me. After trying on another ski jacket in a store I found that medium is a better fit for me, especially with ski gear.

Other than that it's a great jacket, warm with plenty of features and feels like it should last for more than 1 season.... Can't wait to hit the slopes


Rating:  
Amazing service
Thursday, 16 January 2020  |  Charlie

Purchased the ARCTERYX RHO LTW NECK GAITER and arrived next day with no hassle and no extra charge. Escape2 was the only UK based company that I could find to still have this in stock and was even under the RRP.

Great service overall and would happily purchase from escape2 again.


Rating:  
great
Tuesday, 14 January 2020  |  Choudhury

great


Rating:  
North face jacket
Monday, 13 January 2020  |  Lyn

Really pleased with jacket great communication from seller from the beginning and it did not take long to come highly recommended this seller


Rating:  
My son loves this coat
Thursday, 9 January 2020  |  Joanna

Lovely coat, fast delivery service, five star service


Rating:  
Salmon Brilliant Ski Jacket
Monday, 6 January 2020  |  Colin

I think it is an excellent jacket. Sadly I chose to return it, as my choice of colour was quite as shown online. My experience of Escape2 was 5 star!


Rating:  
Superb service
Monday, 6 January 2020  |  Craig

Ordered and once it was confirmed, I received the hat the next day . Super fast service . The hat is very good quality as expected from arc'teryx, warm and fits well . Overall I am very impressed. Thank you.


Rating:  
mittens
Saturday, 4 January 2020  |  Charlotte

Thank you for the fabulous mittens.Delivery was amazingly fast ,way before i expected them .Thankyou