arcteryx ski clothing
Smith once upon a hell of a time, celebrating 50 years
the north face ski clothing

 

PAYMENTS ACCEPTED

Visa, Visa Delta, Visa Electron, MasterCard, Maestro

Escape 2 Returns Information

We really hope you're happy with your order, but if not, here's how to return it:

Christmas Returns

Please return unsuitable Christmas gifts by the 16th January 2019.

Package up the item(s)

Pack up your item(s) securely. Ensuring that the package is smaller, this will generally reduce the cost of postage.

Include your Escape2 invoice within the parcel

Including a copy of the relevant Escape2 invoice inside the parcel ensures that we can process your return as swiftly as possible. We will presume that you require a refund, unless you state otherwise. Escape2 invoices are printed on recyclable paper, so they don't include a returns label.

Only unused, 'as new' returns accepted

Products returned for exchange or refund under our 14-day* satisfaction guarantee must be returned and received by us in 'as new' condition - unused, unmarked in any way, free from strong odors (eg. smoke/cooking smells), and with all original manufacturer's packaging and labels still attached, as supplied. Please ensure all zips are done up, and any adjustable elements are returned in their original position, as supplied.

Returns Address

Label your parcel appropriately with our Returns Address:

Escape 2 - Returns
Hermitage Farm
Canon Pyon
Hereford 
HR4 8NN

Send the parcel using a 'Signed For' Service

We recommend sending your parcel back to us via one of the following delivery companies who offer either a 'Track and Trace' or 'Signature on Delivery' service with an appropriate level of insurance, because you are responsible for the item until we receive it:

 

royal mailapc overnight delivery

 

Refunds

Refunds of 'as new' products (as described above) will usually be processed, and a confirmation email sent, as soon as Escape2 has received your return - although, due to banking practice, it can take a number of days for the funds to appear in your account. Legally we have a maximum of 14 days to refund your payment using the same means as the initial transaction.

International Returns

The buyer is responsible for the full cost of returning the item, which may also include Tax & Import Duty. We highly recommend investigating the likely cost of such before returning any items.

Exchanges

If the item you've ordered is not quite right, and you wish to exchange it for another size, or a different product, we recommend placing a new order for that item, as soon as you can, in order to secure items before they sell out. Then, return the one not required, as above, for a refund.

Contact us for further assistance

If you need to contact us for any reason, please either reply to the Order Confirmation email we sent you at the time of ordering, fill out the form below, or call us on 01432 761488, and we will respond as soon as we can.

No climbing equipment can be returned

Please note that for safety reasons, we are unable to accept returned climbing equipment.

LATEST PRODUCTS
The North Face Womens Warm Tights

£39.99   £31.99

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Peak Performance Stretch Ski Pant 2019

£239.99   £199.99

Salomon Stormpunch Ski Pant Women's

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Salomon Stormseason Ski Pant Women's

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Arcteryx Phase AR Headband

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Smith Mirage MIPS Ski Helmet

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Smith Mission MIPS Ski Helmet

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Smith I/O Mag Goggles

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Smith Skyline Goggles

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Peak Performance Anima Jacket 2019

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Peak Performance Maroon Race Jacket

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Peak Performance Maroon Jacket 2019

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Arcteryx Shashka Jacket

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Arcteryx Rise Toque Hat

£24.99   £19.99

Peak Performance Frost Down Hooded Jacket

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Peak Performance Rider Belt

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Arcteryx Crest Toque

£24.99   £19.99

Hestra Heavy Merino Wool Liner

£32.99   £29.99

Salomon Propeller Dry Mens Ski Gloves

£64.99   £54.99

Salomon Propeller GTX Ski Glove

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The North Face Ski Tuke V

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£29.99   £24.99

The North Face Womens Warm L/S Zip Neck

£49.99   £39.99

The North Face Aconcagua Down Hoodie Boy's 2019

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£109.99   £99.99  (1)

The North Face Boys Chakal Insulated Jacket

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FEATURED REVIEWS
Rating:  
Would recommend.
Monday, 25 February 2019  |  Jan

Used it on a snowboarding trip in the Italian Alps. With temperatures between 0 and 5 degrees C I only needed the outer layer. I fell countless times both on tracks and on fresh, soft snow and it always kept me dry. The material seems very resistant. The wrists velcro is high quality and doesn't come off by itself. Pockets are very practical, and the inner pocket that is attached to the snow skirt once saved my phone from falling down.


Rating:  
miss
Monday, 25 February 2019  |  Cat

great service from Escape2 and great product


Rating:  
Efficient service
Monday, 25 February 2019  |  Tim

I called to confirm stock, pants were dispatched that afternoon. Love the pants, great service. Would use again.


Rating:  
Great coat and great value
Wednesday, 20 February 2019  |  Andy

My partner tried this coat on at our local Cotswold Outdoor and loved it (she already has a 5 year old version that's on its last legs). The only issue with Cotswold Outdoor was the price! Found the same coat on Escape2 at a much lower price so it was a no-brainer to order from them. The cot came very next day with . The a very thoughtful handwritten note inside thanking me for my business. A simple but nice touch. I would recommend anyone to buy with confidence from Excape2, I'll certainly be buying again from them.


Rating:  
Gloves for Norway
Monday, 18 February 2019  |  David

Having looked extensively for general gloves for a Winter holiday in Norway I settled on these and pleased with them. Escape2 service was quick and efficient, very accommodating to meet my requirements and would use them again.


Rating:  
North Face ls zip neck
Thursday, 14 February 2019  |  Andre

Lovely warm base layer n very speedy delivery service highly recommended.


Rating:  
Toasty
Wednesday, 13 February 2019  |  Susam

Fab product, doesn't slip down when over the mouth,. Keeps you warm.


Rating:  
Very pleased
Tuesday, 12 February 2019  |  Jenny

I bought this a s apresent for my husband and he is delighted. Great jacket, fits well and is a good quality and definitely superior to others he tried on. Excellent service from Escape2.


Rating:  
Very good ski jacket
Tuesday, 12 February 2019  |  Elizabeth

Good quality well made,attractive colour exactly as described


Rating:  
Good
Monday, 11 February 2019  |  Justin

Got what I expected.